Please keep your receipt for anything you buy from us. It will ensure we can help you, if you need to send something back.

Products delivered to you
If you buy a product , you may cancel your order (or any part of it) for any reason within 14 days or within 28 days after delivery by:

•    Calling us on 01684 218924, emailing us at, or writing to us at Hallowood Furniture, Unit 3, Harmac House, Chequers Close, Malvern, Worcestershire, WR14 1GP  to cancel the order (or part of it) and arrange collection. You may also use the Model Cancellation form which there is a link to on your order confirmation or there is a link on our terms and conditions page. .

This is subject to the following conditions:
•   The product must be unused.
•   You will receive a full refund of the price paid (including relevant delivery charges) less a collection charge which varies from product to product.
•   We reserve the right to refuse a return or to require proof of identity.
•   If the goods have been used we have the right to make a deduction for the loss of value as long as all the correct information on the right to cancel was given at the point of order.


Faulty Products
If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please call us on 01684 218924 to arrange.